Password Reset, help. - Guild Wars Forums

Bueskytten Dk · Feb 10, 2009, 04:34 PM // 16:34

Heya Guild Wars Guru Guys :P

I was thinking of play GW again, and installed the game/games.
Ofc, i had forgot my pass, but np, i just use the Reset Password form, when you open the game. But i have wrote my e-mail, and pressed Submit, not i am still not getting an e-mail

.

I have tryed 2-3 times, and no email? Please help me out here, cause i really wanna play again, and there is no way i am gonna start all over, with the chars i have

.

Anyways, i hope ya guys will help me out as soon as possible.

Best Regards
Alexander W.

*Darcy* · Feb 10, 2009, 05:12 PM // 17:12

1. Go to plaync.com Help page

2. search the FAQ for how to reset your password (I believe you now have to have a PlayNC account.)

3. Follow the instructions. You may need to supply them with proofs of ownership.

Bueskytten Dk · Feb 10, 2009, 05:27 PM // 17:27

Have no clue, i think i have one yes, but name and pass.. Auch, im lost.. q;

Petra Arkanian · Feb 10, 2009, 06:57 PM // 18:57

I had the same issue Blue

Despite doing all the right stuff at the change pw AND getting an email from anet to say my pw had changed - it didn't. I had to spend a LOT of time going thru insanely detalied stuff that had nothing to do with my pw before it was resolved ( I forget details too)

In the end if anet support are sending their emails to the email addy linked to the account they will eventually see sense. If you no longer have your sign in to anet support try creating a new one just so u can make them aware of this problem.

I feel their systems are opaque and only suited to the really technically competant or anally interested in detail. But then I dont knoe enough to know how accounts get hacked

Just keep at them and Good Luck

*Darcy* · Feb 10, 2009, 08:14 PM // 20:14

Here is what PlayNC has to say about this

Forgot Guild Wars Password

Question
I forgot my Guild Wars password.

Answer
If your Guild Wars login contains "@plaync" or "@ncsoft," please click here for instructions on changing your Guild Wars password.

Otherwise, use the instructions below.

Start the Guild Wars client.
Click the Reset Password option on the login screen.
Enter your account e-mail address.
Click the Submit button.

You will see a pop-up message saying that a new password was sent to the e-mail address you submitted. If you don't receive the new password within 24 hours, or if the e-mail address associated with your account is invalid, contact the Guild Wars Support Team using the Ask a Question tab.

Be sure to include the following information:
All access keys registered to your account
The e-mail address associated with your Guild Wars game account

-------------------------------

Forgot PlayNC Account Name and Password

Question
I can't remember my PlayNC account name and password.

Answer

If you do not remember your PlayNC account name, you will need to contact support. To do so, use the Ask a Question tab and enter the green information below into the Subject and Question fields. In the account information fields, be sure to enter your account information. If you are unable to provide a piece of information, please explain why in your submission.

Subject:
I forgot my PlayNC master account name and password.

Question:
Here is my account information:
First and last name: ENTER FIRST AND LAST NAME HERE
Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE
Date of birth: ENTER DATE OF BIRTH HERE
Serial codes/access keys: ENTER CODES/KEYS HERE
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE

What Now · Feb 10, 2009, 08:57 PM // 20:57

It usually emails the password on default to the email account you sign in on, so no one hacks you.

To reclaim it from another email I think you'll have to scan (or at least they asked me to) and show them pictures of all your account codes that came in your game boxes.

And to clarify use your email that you have signed up for the game under, not which every you feel confident getting a reply on otherwise it will just seem like you're trying to snatch an account.

Bueskytten Dk · Feb 11, 2009, 02:09 PM // 14:09

Yea okay i see..

Thanks for all the support.

Petra Arkanian, i have also sent them a support ticket now, and are talking with them. I also needed to sent all these data i have forgot, so let's see if i can get back my account..
Last thing they wrote in the ticket was:
Dear Alexander,

Thank you for providing us with this information.

We are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible...

That was yesterday, so, i hope they well hurry op s;

ashes · Feb 11, 2009, 02:53 PM // 14:53

Just been throught exactly the same thing, took 8 days

Bueskytten Dk · Feb 11, 2009, 08:53 PM // 20:53

Oh my good. At the point i don't have holiday anymore, buuushit ):

Anyways, as long as it works Ashes, so thanks

Feb 10, 2009, 04:34 PM // 16:34	#1
Bueskytten Dk Pre-Searing Cadet Join Date: Feb 2006 Profession: R/Mo	Password Reset, help. Heya Guild Wars Guru Guys :P I was thinking of play GW again, and installed the game/games. Ofc, i had forgot my pass, but np, i just use the Reset Password form, when you open the game. But i have wrote my e-mail, and pressed Submit, not i am still not getting an e-mail . I have tryed 2-3 times, and no email? Please help me out here, cause i really wanna play again, and there is no way i am gonna start all over, with the chars i have . Anyways, i hope ya guys will help me out as soon as possible. Best Regards Alexander W.

Feb 10, 2009, 05:12 PM // 17:12	#2
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	1. Go to plaync.com Help page 2. search the FAQ for how to reset your password (I believe you now have to have a PlayNC account.) 3. Follow the instructions. You may need to supply them with proofs of ownership. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Feb 10, 2009, 08:14 PM // 20:14	#5
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Here is what PlayNC has to say about this Forgot Guild Wars Password Question I forgot my Guild Wars password. Answer If your Guild Wars login contains "@plaync" or "@ncsoft," please click here for instructions on changing your Guild Wars password. Otherwise, use the instructions below. Start the Guild Wars client. Click the Reset Password option on the login screen. Enter your account e-mail address. Click the Submit button. You will see a pop-up message saying that a new password was sent to the e-mail address you submitted. If you don't receive the new password within 24 hours, or if the e-mail address associated with your account is invalid, contact the Guild Wars Support Team using the Ask a Question tab. Be sure to include the following information: All access keys registered to your account The e-mail address associated with your Guild Wars game account ------------------------------- Forgot PlayNC Account Name and Password Question I can't remember my PlayNC account name and password. Answer If you do not remember your PlayNC account name, you will need to contact support. To do so, use the Ask a Question tab and enter the green information below into the Subject and Question fields. In the account information fields, be sure to enter your account information. If you are unable to provide a piece of information, please explain why in your submission. Subject: I forgot my PlayNC master account name and password. Question: Here is my account information: First and last name: ENTER FIRST AND LAST NAME HERE Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE Date of birth: ENTER DATE OF BIRTH HERE Serial codes/access keys: ENTER CODES/KEYS HERE Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Feb 10, 2009, 05:27 PM // 17:27	#3
Bueskytten Dk Pre-Searing Cadet Join Date: Feb 2006 Profession: R/Mo	Have no clue, i think i have one yes, but name and pass.. Auch, im lost.. q;

Feb 10, 2009, 06:57 PM // 18:57	#4
Petra Arkanian Academy Page Join Date: Mar 2007 Profession: W/Mo	I had the same issue Blue Despite doing all the right stuff at the change pw AND getting an email from anet to say my pw had changed - it didn't. I had to spend a LOT of time going thru insanely detalied stuff that had nothing to do with my pw before it was resolved ( I forget details too) In the end if anet support are sending their emails to the email addy linked to the account they will eventually see sense. If you no longer have your sign in to anet support try creating a new one just so u can make them aware of this problem. I feel their systems are opaque and only suited to the really technically competant or anally interested in detail. But then I dont knoe enough to know how accounts get hacked Just keep at them and Good Luck

Feb 10, 2009, 08:57 PM // 20:57	#6
What Now Lion's Arch Merchant Join Date: Jul 2007	It usually emails the password on default to the email account you sign in on, so no one hacks you. To reclaim it from another email I think you'll have to scan (or at least they asked me to) and show them pictures of all your account codes that came in your game boxes. And to clarify use your email that you have signed up for the game under, not which every you feel confident getting a reply on otherwise it will just seem like you're trying to snatch an account.

Feb 11, 2009, 02:09 PM // 14:09	#7
Bueskytten Dk Pre-Searing Cadet Join Date: Feb 2006 Profession: R/Mo	Yea okay i see.. Thanks for all the support. Petra Arkanian, i have also sent them a support ticket now, and are talking with them. I also needed to sent all these data i have forgot, so let's see if i can get back my account.. Last thing they wrote in the ticket was: Dear Alexander, Thank you for providing us with this information. We are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible... That was yesterday, so, i hope they well hurry op s;

Feb 11, 2009, 02:53 PM // 14:53	#8
ashes Desert Nomad Join Date: Oct 2007 Location: Beertown ;P Guild: RoP Profession: E/Mo	Just been throught exactly the same thing, took 8 days

Feb 11, 2009, 08:53 PM // 20:53	#9
Bueskytten Dk Pre-Searing Cadet Join Date: Feb 2006 Profession: R/Mo	Oh my good. At the point i don't have holiday anymore, buuushit ): Anyways, as long as it works Ashes, so thanks